Terms & Conditions 

This website is operated by MeelieMobile. Throughout the site, the terms “we”, “us” and “our” refer to MeelieMobile. MeelieMobile offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall MeelieMobile, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless MeelieMobile and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Westfield Ventures Ltd, Westfield House Offices, Cotes Heath, Stafford, ST21 6RT, United Kingdom.


You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


If a device is returned to us by our carrier as undelivered we will contact you to rearrange delivery. If we are unable to make contact we reserve the right to credit you for the item minus a restocking fee. Re-delivery may result in a supplementary delivery charge being levied.


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay Later in 3
- Pay Later 
Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.    


Questions about the Terms of Service should be sent to us at sales@meeliemobile.com.

Terms & conditions- selling your device

This page defines the terms and conditions of the buyback.meeliemobile.com website. Meelie Mobile is a trading name of TMT First Ltd

To use our service, you must agree with everything on this page.

Our service is only available to those resident in the United Kingdom of Great Britain and Northern Ireland. If we reject a device sent to us from outside the UK, we are not responsible for the cost of its return.

As a UK company in England, we are governed by the statutory legislation of England & Wales. Unresolved legal disputes must be settled by an English County Court.

These terms only cover the services offered by our website at buyback.meeliemoble.com. Websites hosted elsewhere are not covered by these terms. If you are forwarded to or from another website, you are responsible for assessing the terms of the other website.

Your device

​Your device must be of EU Origin.

You must be legally entitled to sell the device that you send, this means the device must belong to you and you agree for ownership to transfer to us.

Once we issue payment, it is too late to return your device. You commit to sell your device when you post it.

Your device must meet the description we have agreed. We may reject your device if it has been modified or tampered with in any way that prevents us from processing it.

New devices

​A device is new if:

It is in its original box.
It includes all original accessories and instructions.
It is free from cosmetic damage, no marks, scratches or scuffs.
It is complete, fully working with original hardware and official software.
It has not been modified in any way.

Working devices​

A device is working if:

It has a battery and powers on and off.
The hardware is fully working, including buttons, switches, sensors, screen, etc.
The software is fully working, all basic features work.
The screen has no chips, cracks, dead pixels or defects.
It is not out of shape, and free from corrosion and water damage.
Faulty devices​We accept faulty devices as long as:

It comes complete with its battery.
It is fully intact and in shape, not bent, crushed or snapped.
It has no missing parts.
Examples of acceptable faults:

Water damage (but not motherboard corrosion).
Broken screen, dead or bleeding pixels.
No display.
No power.
Faulty or cracked touch screen.
Software doesn’t work
Additional accessories found with your device will not enhance its price.

Network​Your device must be on a UK network or not tied to any network. We reject devices locked to a foreign network.

SecurityYour device must not have any activation locks or any software that allows remote administration.

We cannot accept responsibility for any data on your device. We recommend that you remove all your data and accounts if your device is working.

We reset devices and wipe their data, but we cannot always guarantee this is possible. You must accept the small risk that if your device cannot be reset, any residual data, at least in theory, is forensically recoverable from your device or its parts.

SIM Cards​

Do not send us your SIM card. You are responsible for all debt charged to your SIM card. We dispose of any SIM card we receive.

Lost and stolen devices​Do not send us a lost or stolen device. We check every device against a global database of devices reported lost or stolen.

If your device is reported lost or stolen, we are legally obliged to keep it, withhold payment and inform the police.

If we suspect your device does not belong to you, we may withhold payment for up to 28 days to allow time for it to appear on the database.

If we have already paid for your device and it appears on the database whilst still in our possession, you must return payment within 3 days.

You must settle any ownership disputes with the database provider directly. We do not handle your device as long as it appears on the database.

PaymentOnce we accept your device meets our conditions, we will pay the agreed price, and ownership of your device will transfer to us.

The price we offer is the total price inclusive of any VAT or other charges.

High value payments may require photo identification. We will let you know if we require photographic proof of identity before we issue your payment. Payments over £400 will always require photographic proof of identity.

We often review our prices. The price agreed is conditional upon receiving your device within 14 days.

If we receive a device later than 14 days and our prices have changed, we will pay the lowest of the two prices. To prevent such disappointment, we may send you reminders if we are still waiting for your device to be posted.

You must ensure your payment preferences and details are correct. Once we issue a bank or PayPal payment we cannot recall or amend it.

We can reissue an incorrect or damaged cheque if you return it to us. If you ask us to cancel a lost cheque, we will deduct the cancellation fee in the new cheque.


If your device does not meet our conditions, for example, if it is a different model, we will send you a counter-offer with an updated price.

If we want your device, we will offer our current price that matches our assessment of your device. If your device is not wanted, we will offer you £0.

Our counter-offers are not flexible, if you reject our counter-offer within 7 days, we will return your device. If your device is a model that we do not buy, you will need to pay a £25 handling fee before we return your device.

If you accept our counter-offer, we will make payment and ownership of your device will transfer to us.

If there is no response to our counter-offer after 7 days, we will treat our counter-offer as accepted.

Postage & Packaging ​Our free Royal Mail Tracked Returns service is only applicable for posting a single device.

Your device must be securely packed to ensure successful delivery. We are not responsible for non-delivery or damage in transit.

We recommend you have adequate insurance against loss or damage in transit. Our free Royal Mail Tracked Returns service includes £100 compensation.

To cover your device for more than £100, you will need to arrange your own postage at your own cost.

Our delivery address is:

Meelie Mobile
c/o TMT First, BAY2
Holditch House
Holditch Road

Cancellation ​

You can cancel your offer at any time before posting your device by following the instructions in our confirmation email. After we have received your device, you may only cancel if we do not accept your device and issue a counter-offer.

You must reject the counter-offer to cancel, and we will return your device. If you do not respond to the counter-offer, it is treated as accepted.


Our website sends emails automatically during the processing of your device:

To confirm we have received your offer of sale.
To confirm we have received your device.
To confirm we have issued a payment.
If we have not received your device and you have not cancelled:
To remind you to post your device after 5 days.
To remind you to post your device after 10 days.
To inform you that our agreed price is no longer applicable after 14 days.
If we do not accept your device.
To make you a counter-offer

We comply with UK privacy laws and General Data Protection Regulation (GDPR). The way we handle your details is described by our Privacy Policy.

We may receive your details from a third party, for example, a comparison website. We are not responsible for any misuse of your details by a third party. We do not send your details to any third party.

We may aggregate non-identifiable statistics from our server logs (for example, browser version, pages visited) to monitor and improve our service. We may send this information to a third party, so we can use their reporting software.


We may suspend our website without notice if we need to. We cannot guarantee our website will be available all the time. We are not liable for any loss caused by unavailability.

We may change the design or implementation of our website at any time, without notice.

We do our best to ensure our website works with all popular browsers. Please ensure your browser is up to date before you report a technical issue.

We built our website with accessibility in mind. You can report an accessibility issue, and we will be pleased to help you.