Frequently Asked Questions

Don’t see your question here? Visit our FAQ page to find out more about using Klarna. You can reach Klarna at https://www.klarna.com/uk/customer-service/ or by downloading the Klarna app.

We offer free next day delivery to addresses within Mainland UK including British Forces Post Office (BFPO) addresses.

Orders placed before 1pm Monday to Friday will be despatched using a tracked, trusted courier on the same day where possible.

Items will be delivered by 1pm the following day.

All smartphones will be supplied SIM free.

All smartphones will be supplied with a USB charging cable and a SIM removal tool. 

Devices listed as NEW will be as supplied by the manufacturer, some newer smartphones no longer include a charging plug.

Thanks to Klarna, we can offer you the option to spread the cost of your purchase over 3 simple and equal payments, with no interest and no fees.

You can also buy now, pay later with Paypal Credit.