Choose your device Select Klarna Pay Complete checkout fields

Frequently Asked Questions

When will I get my phone?

We offer free next day delivery to addresses within Mainland UK including British Forces Post Office (BFPO) addresses.

Orders placed before 1pm Monday to Friday will be despatched using a tracked, trusted courier on the same day where possible.

Items will be delivered by 1pm the following day.

Will my phone be sim free?

All smartphones will be supplied SIM free.

Will I get a charger and accessories?

All smartphones will be supplied with a USB charging cable and a SIM removal tool.

Devices listed as NEW will be as supplied by the manufacturer, some newer smartphones no longer include a charging plug.

Can I spread the cost of my device?

Thanks to Klarna, we can offer you the option to spread the cost of your purchase over 3 simple and equal payments, with no interest and no fees.

You can also buy now, pay later with Paypal Credit.

Who is Klarna?

Klarna is a Swedish payment service provider of smooth payments to more than 170,000 online stores.

Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

How to use Klarna?

Choose your device
Select Klarna Pay
Complete checkout fields

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna using Pay later in 3, you’ll need to provide your mobile phone number, email address, current billing address and a debit or credit card.

It’s very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

How can I pay for my order?

Transactions can be completed using one of the following payment methods:

PayPal
Klarna
Debit/Credit Card

Am I eligible for Pay later in 3?

To use Pay later in 3 you must be at least 18. Whilst this option is widely promoted, Pay later in 3 is subject to your financial circumstances. When choosing Pay later in 3, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 3?

Klarna is unique and offers Pay later in 3 based on a number of factors such as the order value, previous order history and item availability.

If you are 18 or over, you can improve your chances of being offered Pay later in 3 by ensuring you provide your full name and accurate address details and shipping to your registered billing address.

All orders are assessed individually.

Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order. The same stands if you have been turned down previously, it doesn’t mean the same will happen for future orders.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders.

Neither Klarna nor Meelie run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 3?

Although Pay later in 3 is widely promoted it is not always universally available.

The Pay later in 3 payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

What are my payment options with Klarna?

Payment for your Pay later in 3 will automatically be collected from the debit or credit card you entered at checkout.

The first payment is taken when the repair is completed.

The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.

What happens if I cancel or return my order?

Your cancellation is subject Meelie's cancellation policy, so you need to check their website for information on their cancellation policy and instructions on how to cancel an order and return the good(s) if already received. If your next payment or due date for the cancelled order is approaching, you can pause billing by choosing that order in the Klarna App and click “Report a problem”. Once the store has confirmed the cancellation or return, Klarna will update your payments accordingly as well as refund any amounts due. Refund processing times to you may vary and can take up to 14 days depending on the consumer’s bank. If you cancel your order, Klarna will cancel any outstanding payments and pay back any amounts we’ve already taken from your card. Klarna will do their best to pay you back as soon as they can. If you want to return part of your order, Klarna will take the amount from your outstanding balance. It won’t count as a payment, so you’ll need to continue making your payments on the dates they’re due until your balance is paid in full.

What happens if I don't pay for my order?

If we are unable to collect your payment on the scheduled due date Klarna, will make one further attempt to automatically collect payment two days later.

Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later.

I have been asked to go to Klarna's site. Is this correct?

You can view all of your Klarna purchases and payment schedule simply by logging onto Klarna.com/uk.

Is my payment information safe?

Payment information is processed securely by Klarna.

No card details are transferred to or held by Meelie.

All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?

Yes, you are able to make payment early through the Klarna App by paying by card immediately or you can request our bank account details from our Customer Services team for direct bank transfer. If a payment is made earlier, and the balance cleared we will not continue charging your card.

Have you received my payment?

Klarna will notify you via email and push notification when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing.

If a payment has been collected but you have not received the payment confirmation, you can always check the status of your order and payments by logging in at Klarna.

I've received a statement, but I've not yet received my goods

In the event that your goods have not been received please call Meelie to check on your order and delivery status.

You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.

I have cancelled my order. How long will it take until I receive my refund?

As soon as we have registered your cancellation, the refund will be processed within 5-7 business days.

I have asked for a refund. How will I be refunded?

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

I haven't received an email with my statement/ payment information?

You can log in at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

I still have questions regarding my payment, how can I get in touch?

Visit Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.