Frequently Asked Questions
Don’t see your question here? Visit our FAQ page to find out more about using Klarna. You can reach Klarna at https://www.klarna.com/uk/customer-service/ or by downloading the Klarna app.
When will I get my phone?
We offer free next day delivery to addresses within Mainland UK including British Forces Post Office (BFPO) addresses.
Orders placed before 1pm Monday to Friday will be despatched using a tracked, trusted courier on the same day where possible.
Items will be delivered by 1pm the following day.
Will my phone be sim free?
Will I get a charger and accessories?
All smartphones will be supplied with a USB charging cable and a SIM removal tool.Â
Devices listed as NEW will be as supplied by the manufacturer, some newer smartphones no longer include a charging plug.
Can I spread the cost of my device?
Thanks to Klarna, we can offer you the option to spread the cost of your purchase over 3 simple and equal payments, with no interest and no fees.
You can also buy now, pay later with Paypal Credit.