If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return. Follow the retailer’s return instructions and make sure to keep the tracking number of your return. Log into your Klarna account and select “Report a return” so that your statement is paused. As soon as the retailer has registered your return, we will send an adjusted invoice.
You do not need to pay for goods that are received damage, broken or faulty. Follow the retailers dispute instructions and make sure to “Report a problem” in your Klarna account to pause your statement until you’ve resolved the dispute with the retailer. As soon as the retailer has registered your cancellation or your return, the refund will be processed within 5-7 business days.
You do not need to pay the statement until you have received your order. Contact the retailer for an update on the delivery. Make sure to log into your Klarna account and “Report a problem” to pause your statement until you’ve received your order.
If your statement does not match your order details, please contact the retailer directly for a correction of your statement. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been corrected.
If Klarna haven’t received your payment 7 days after it was due to be paid, they may charge a late payment fee of 25% of the order total, up to a maximum of £6. Klarna won’t charge this fee if you owe them less than £1. Klarna only charge two late payment fees per agreement. Klarna let you know before we charge you.
Klarna may report information about your payments, including late or missed payments to credit reference agencies. This information may be seen by other lenders. Missed or late payments can reduce your credit score and make it harder or more expensive for you to borrow in the future. Full details can be found in the Klarna terms and conditions here.
If Klarna hasn’t received your payment 14 days after it was due to be paid, they may charge a late payment fee of 25% of the order total, up to a maximum of £6. Klarna won’t charge this fee if you owe us less than £1. Klarna only charges two late payment fees per agreement. Klarna will let you know before we charge you.
If you’re in financial difficulties, please contact Klarna as soon as you can. Also, Klarna may report information about your payments, including late or missed payments to credit reference agencies. This information may be seen by other lenders. Missed or late payments can reduce your credit score and make it harder or more expensive for you to borrow in the future. Full details can be found in the Klarna terms and conditions here.
