Complaints policy

At Meelie Mobile, customer satisfaction is of the utmost importance to us.

Our goal is that our customers are delighted with everything we do.

  1. All our devices go through a strict Grading Criteria to give our customers the best value when purchasing a refurbished device. We offer a 14-Day money back guarantee if you are unhappy with your device. Devices must be returned in the same condition as dispatched.
  2. Our devices also come with a 12-month warranty against any manufacturer defects.
  3. Should you be unhappy with our products or service in any way, we want to hear from you. In the first instance please Contact Us and let us know how we can help.
  4. One of our Customer Service team will be able to help and aim to resolve any complaints within 5 working days. If a resolution is not reached, the complaint will be forwarded to a Senior member of the team who will conduct a full investigation and report back within 10 working days.

You can also write to us:

Head of Customer Services
Meelie Mobile
Holditch House