meelie FAQs

Quick FAQs

meelie dispatch every device with an accessory pack which includes a USB data cable and SIM pin. Charging plugs and headphones are not included. New devices are sealed and include accessories as specified by the manufacture.

Your trust is very important to us so we believe in being completely honest and transparent. We have tried our best to answer any questions that you might have but if we have missed something, please let us know.

meelie is a trusted seller on Amazon, please feel free to check out our customer reviews before buying from us, just remember to come back to the website to take advantage of our special offers and future discounts.

Sending your device

We thought that we could put together a more comprehensive list of FAQs as well to ensure we help you the best we can.

Once you have placed your order online, we will send you an email with instructions on how to send your phone to us, along with a printable postage label. If you are unable to print your label, please select the option for us to send it to you.

We offer a freepost service which allows you to post your phone to us free of charge up to an insured value of £100. If you wish to arrange your own courier, this will be at your expense and we cannot take responsibility for non delivery of phones.

No. Please ensure that your SIM card is removed before sending it to us.

We accept no liability for any charges incurred as a result of any phone being sent in with it’s SIM card. You shall be responsible for such charges.

To send the phone back to us, please make sure that the battery is inside the phone and the phone is switched off. To ensure the phone is protected and secure, please pack in a box (original manufacturers box is ideal). Make sure the box is closed securely and attach the postage label.

Please see packaging instructions for further details.

Once your online order is placed, the label should be emailed to you immediately. Please check your spam/junk folder.

If you have requested for us to send the label to you, it should be received within 48 hours. If you have not received it after 5 days, it may have been lost in the post. Please check your details to ensure they are correct and contact us to arrange for it to be resent.

If you have agreed to send us a new phone, it will need to be sent to us with the original box and accessories. For working and faulty phones, we just need the handset with it’s battery.

No. Please make sure that any external storage is removed from the device before sending to us.

As soon as your phone arrives, we will send an email. Alternatively, you can check the tracking details to see exactly what stage of the journey it is at.


As long as your posted the phone on time we will honour the original quote given. If your order has expired before you posted the phone, we will offer you the current going value as listed on the site.

Selling your device

We thought that we could put together a more comprehensive list of FAQs as well to ensure we help you the best we can.

Yes, we buy new, working and faulty phones. Please check the description to see which category your phone falls into. If it is broken, please select the faulty option to display the correct value. 

Type the model of your device into our search bar or select from the drop down list on buyback homepage and press the search button. If more than one variation of that model appears, select the correct one from the options. Once your model has been found you will be able to select the condition and find out what your phone is worth. 

If you are unsure of what model you have, it can sometimes be a little tricky to figure out. On most mobile phones, the model number is printed on the back. You can also try to match your phone looks like to our image library. If you are still unsure, please contact us and we will try to help. 

All phones received by Meelie Mobile are checked against a crime protection database to ensure that they are not barred or registered stolen. We do not accept stolen phones and are legally obliged to keep it, withhold payment and inform the police.

Please visit our ‘How it works?’ page for more details. 

Meelie Mobile accepts Apple and Samsung devices. We will accept devices even if they are broken and break the condition down into three easy to understand categories: New, Working and Faulty. 

Nope! Send as many as you like and as often as you would like. In fact we would like it if you could keep selling your phones to us. 

Meelie Mobile does not accept any non-genuine Samsung products as they are illegally produced and may prove dangerous to use. 

The IMEI is your phones identification tag. It is a unique 15 digital serial number which is given to each and every phone when it is manufactured. You will usually find it printed on the back of your phone or in your phone settings.

Alternatively, you can ask your phone to display it on your screen by going to your dialling keypad and typing in:


After a second a barcode with a 15 digit number should be displayed.


We thought that we could put together a more comprehensive list of FAQs as well to ensure we help you the best we can.

Mobile Mobile offers three different payment methods- Bank Transfer, PayPal or Cheque. 

If your payment has been made via Bank Transfer or PayPal please allow 24 hours for payment to show. 

If you received payment by Cheque, we post all payments out via 1st Class post. If you have not received your payment after 5 days, it may have been lost in the post. Please contact our customer support team and we will reissue the payment. 

Of course. Once you have notified us that the cheque has been lost we will cancel it and reissue you with a new cheque. We will deduct the cancellation fee in the new cheque.

Once we have received and checked your phone we promise to make payment within 1 day. Once payment has been made, we will send you an email to confirm it has been sent. 

You can deposit your cheque into any UK bank that you are an account holder with. It normally takes around 3-5 working days to clear.